For Ibu Jero Melati, bridges is like a second home and she welcomes each guest with a genuine smile. Her ambition is to make all guests happy and satisfied with their dining experience. She knows bridges in and out and takes her responsibility as Senior Front of House Supervisor seriously, sharing her vast experience and leading the team to keep up the high standard of service. She is loved and highly respected by the team and the management alike.
Melati’s passion since her young age was to work in the hospitality industry. The opportunity came in 1993 when she finished the internship at Bridges Café and was offered to become a full time staff member. Since then, Ibu Jero lives her dream, working with discipline, focus and with the goal to do the very best and to constantly develop her skills. This did not go unnoticed and after the restaurant was re-launched under new management, she was quickly promoted to Senior Waitress and later to Senior Front of House Supervisor.
For Jero Melati, keeping a positive attitude is one of the key factors for being successful in her role.
Her role is challenging as she has to deal with guests from all over the world and learn to understand their preferences and expectations that can differ considerably. She is clearly doing a great job since often long time visitors come back and still remember her. “Although I feel guilty that I cannot remember all of their names, I am so happy that they remember me well after all these years,” she says.
For Jero Melati, keeping a positive attitude is one of the key factors for being successful in her role. In her spare time the mother of two regularly makes short trips to the hills, villages and rice fields to enjoy nature and keep her mind and soul clear and fresh. She also loves to make Balinese offerings as a way of keeping her work-life balance.